Refund policy

Return and Refund Policy

We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• In the same condition in which you received it;

• Unworn or unused;

• In its original packaging;

• Returned with all original tags; and

• Accompanied by a receipt or other proof of purchase.

To request a return, please contact us at info@one-mode.com.

If your return request is accepted, we will provide instructions explaining how and where to send your package. Items returned without first obtaining approval will not be accepted.

Return Shipping Fees

If the return is requested for reasons attributable to the customer, including ordering the wrong size, changing your mind, or no longer wanting the item, the customer is responsible for all return shipping costs. The exact shipping fee will depend on the shipping carrier and service selected by the customer.

If the return is caused by an error on our part, such as receiving a defective, damaged, or incorrect item, we will be responsible for the reasonable return shipping costs. Where applicable, we may provide a prepaid return shipping label.

Original shipping charges are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

For questions regarding a return, please contact us at info@one-mode.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. Contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

We may ask you to provide photographs or other information to help us assess the issue.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made, personalized, or special-order products;

• Personal care goods, such as beauty products;

• Hazardous materials;

• Flammable liquids or gases
  

• Gift cards.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return has been accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your returned item. We will also let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 30 business days have passed since we approved your refund and you have not received it, please contact us at info@one-mode.com.

Contact Information

Email: info@one-mode.com
Phone: +31 6 23482971